Shipping & Cancellation Policy


When will my order be delivered?

Delivery times vary by product and country. Delivery times are listed in each product description. 

Standard Shipping - Please allow between 12-15 business days for standard US orders to arrive (unless otherwise noted in the product description).

International Shipping - Please allow between 14-45 business days for International orders to arrive (unless otherwise noted).

Tracking is typically uploaded within 72 business hours.

Most orders will ship within 2-3 business days unless otherwise noted in the notice bar. If more than 7 days have passed and your order has not shipped please contact us ASAP for status.

Our current shipping rate is a flat fee of $9.67USD per order. 

If your order contains multiple items they may arrive in separate packages and may not arrive on the same day.

  • Q: Where will my order ship from?
    • A: Our products will ship from the closest warehouse to you that has your product stocked. We utilize a network of warehouses located on the East and West coast of America as well as internationally. 

Please note that we cannot guarantee shipping times. We cannot guarantee order arrival for any holidays.

NOTE: For items that are meant for special occasions (Christmas, Halloween, birthdays and anniversaries etc.), we highly recommend placing the order at least 2 - 3 weeks prior to the event. 

If more than 30 days have passed please email us at help@fromtheheartroses.com to review the status of your order. 

CANCELLATION POLICY
Customers are able to cancel individual items or entire orders that haven't entered the shipping process. 
To cancel an order, please email us at help@fromtheheartroses.com within 1 day (24 business hours) upon placing your order/s.
Please note that orders that have begun processing for shipment cannot be cancelled. Custom/personalized orders cannot be cancelled once work has begun. 
Other modifications such as updating or editing your shipping address and contact information (email, phone number, etc.) must also be requested within the 1 day (24 business hours) period.
NOTE: To assure seamless delivery of your items, please carefully check your cart and shipping information before confirming your order. 
Best Gift Shoppers cannot be held responsible for customer errors in shipping addresses.
Enjoy shopping!