Shipping & Cancellation Policy

TRUSTED SHIPPING
We are glad to bring our customers great value and service. That’s why we provide tracked shipping from our warehouses in Asia by EMS and in the USA by USPS.

SHIPPING TO OVER 200 COUNTRIES
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

LOST/MISSING PACKAGES
Viking Trinkets are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.

CUSTOMS
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

SHIPPING TIME
Shipping time varies by location. These are our estimates:

Location *Estimated Shipping Time

United States 12-15 Business days
Canada, Europe 12-15 Business days
Australia, New Zealand 15-20 Business days
Central & South America 10-20 Business days
Asia 8-15 Business days
Africa 15-30 Business days

Max delivery time – 30 business days.
*This doesn’t include our 2-5 day processing time.
*All shipping times exclude clearance/customs delays

TRACKING INFORMATION
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping. If you have any other questions, please contact us and we will do our best to help you out.

CANCELLATION POLICY

Customers are able to cancel individual items or entire orders that haven't entered the shipping process.

To cancel an order, please email us at help@fromtheheartroses.com within 1 day (24 business hours) upon placing your order/s.

Please note that orders that have begun processing for shipment cannot be cancelled. Custom/personalized orders cannot be cancelled once work has begun.

Other modifications such as updating or editing your shipping address and contact information (email, phone number, etc.) must also be requested within the 1 day (24 business hours) period.

NOTE: To assure seamless delivery of your items, please carefully check your cart and shipping information before confirming your order.

From The Heart Roses cannot be held responsible for customer errors in shipping addresses.

Enjoy shopping!